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SUPERSEAL Newsletter


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Shipping & Returns

SUPERSEAL Construction Products usually ships within 24-48 hours but cannot guarantee delivery time from 3rd party vendors including 2nd Day and Next Day Delivery.

We can ship to virtually any address in the continental United States. Note that there may be some restrictions on some products, and some products may not be able to ship to locations not in the continental United States and Alaska. 

When you place an order, you will receive an email with your tracking number once the order has been shipped.

Delivery Times:        

All shipping times are estimated and may not be 100% accurate. Shipping times are based on orders being processed  by 1:00PM Est. (Mon to Fri)

Standard Shipping:      1-5 business days delivery from time of order

NOTE: Most orders will ship with FedEx Courier. the delivery times range from 1-4 business days. Most locations take 2 business days.

Express Saver             3 Business Days (ex. Order Mon. - rec. Thurs before 5pm.)

2nd Day:                     Two business Days (ex. Order Mon. - rec. Wed. before 5pm)

Standard Overnight:     Next business day before 4:00PM

Priority Overnight:        Next business Day before 11:00AM

First Overnight:            Next Business Day before 9:00AM

  

Returns and Exchange Policy

You may return or exchange items within 30 days of delivery so long as the roll has not been open or cut. The true cost of shipping will be deducted from the refund price plus a 10% restocking fee.
 
Returned items must be unused, undamaged and not cut. To return an item you must pay the full cost of shipping the product back to SUPERSEAL. The shipping freight you are originally charged is not usually the actual shipping cost.  
If the return is a result of our error (you received an incorrect or defective item, etc.), SUPERSEAL Will cover all costs to return and replace the item.
 
The cost to ship unwanted items or to exchange items back to SUPERSEAL will be deducted from your refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, contact us at 1-800-571-1877